How Does the 30-Day Money-Back Guarantee Work?
Understand eligibility and steps for the 30-day money-back guarantee
Preppy offers a 30-day money-back guarantee so you can try your program with reduced risk. This section explains how the policy works and what to expect if you request a refund.
The 30-Day Window
You have 30 days from your date of enrollment to request a refund.
This means:
- The countdown starts on the day you purchase your program
- Refund requests must be submitted within that 30-day period
Requests made after 30 days may not be eligible.
What You Can Do During the 30 Days
During this period, you can:
- Log in and explore your course
- Start lessons and review materials
- Decide if the program is the right fit for you
The guarantee is designed to give you time to evaluate the program before committing.
How to Request a Refund
Refunds are eligible to students within the 30 days of purchase, if and only if they have engaged with course content for 10 hours or less.
To request a refund contact Preppy Support at help@preppy.org
Include:
- Your full name
- The email used to enroll
- Your program name
Support will review your request and guide you through the next steps.
What Happens After You Request
If your request is approved:
- Your enrollment will be canceled
- Access to your course may be removed
- Any eligible payments will be refunded according to the policy
Timing for refunds may vary depending on your payment method.
Important Considerations
- The guarantee applies only within the 30-day timeframe
- Students who have engaged with course content for more than 10 hours are not eligible
- Payment plans or partial payments may affect how refunds are processed
- Access to the course typically ends once a refund is issued
If you’re unsure about your eligibility, contact Support as soon as possible.
Key Takeaway
Preppy’s 30-day money-back guarantee allows you to try your program and request a refund within 30 days of enrollment if it’s not the right fit.