I Can’t Log In. What Should I Do?
Steps to regain access to your account and course
If you’re unable to log in, the issue is usually related to your login credentials or account setup. Follow the steps below to regain access quickly.
Step 1: Reset Your Password
The fastest way to resolve login issues is to reset your password.
- Look for your original password reset email and use the link
- If you don’t have a reset link, please contact support at help@preppy.org
Create a new password, then try logging in again using your email and updated password.
Step 2: Confirm You Completed Onboarding
Your account is only created after you complete the post-purchase onboarding form.
If you haven’t completed this step:
- Your login may not be active yet
- You won’t be able to access your course
Once onboarding is complete, you’ll receive (or can request) a password reset email to activate your account.
Step 3: Double-Check Your Login Details
Make sure you are:
- Using the correct email address (the one used during enrollment)
- Entering your password correctly (watch for typos or saved passwords)
If needed, try typing your password manually instead of using autofill.
Step 4: Try a Different Browser or Device
Sometimes login issues are caused by browser settings.
Try:
- A different browser (Chrome, Safari, etc.)
- Clearing your cache and cookies
- Using a different device
Step 5: Contact Support
If you still can’t log in, contact Preppy Support at help@preppy.org.
Provide:
- Your full name
- The email address you used to enroll
- A brief description of the issue
Support can:
- Confirm your account is active
- Help troubleshoot any access issues
Key Takeaway
Most Brightspace login issues can be resolved by resetting your password. If you don’t have a reset link, support can send one so you can quickly regain access to your account.