I Didn’t Receive My Welcome Email. What Should I Do?
Steps to resolve missing welcome or login emails
If you’ve enrolled in a Preppy program but didn’t receive your welcome email, there are a few common reasons—and quick steps you can take to resolve it.
Step 1: Check Your Spam or Promotions Folder
Welcome emails are sometimes filtered by email providers.
Check:
- Spam or junk folder
- Promotions or updates tab (Gmail)
- Any filtered inbox folders
Search for emails from Preppy or related terms like “welcome” or “login.”
Step 2: Confirm Your Email Address
Make sure you used the correct email address when enrolling.
- Check your order confirmation or receipt
- Verify there are no typos in your email address
If the email was entered incorrectly, you may not receive any account-related messages.
Step 3: Complete Your Onboarding Form
After purchase, you must complete a short onboarding form before receiving access to your course.
Important:
- The welcome/login email is typically sent after onboarding is completed
- If you haven’t completed this step, you may not receive your Brightspace access email yet
Once completed, you should receive a password reset email to set up your account.
Step 4: Wait a Few Minutes and Refresh
Emails are usually sent quickly, but may take a few minutes to arrive.
- Refresh your inbox
- Wait 5–10 minutes and check again
Step 5: Contact Support
If you’ve completed the steps above and still haven’t received your email, contact Preppy Support at help@preppy.org.
Provide:
- Your full name
- The email address you used to enroll
- The program you purchased
Support can:
- Confirm your enrollment
- Resend your welcome or login email
- Help you access your account
Key Takeaway
If you didn’t receive your welcome email, first check your spam folder and confirm your email address. In many cases, the email is sent after completing the onboarding form, so make sure that step is complete before contacting support.