How Do I Contact Support for Help?
Get help with access, billing, course progress, certification, or externships
If you need help with your Preppy program, support is available to assist with access, billing, course progress, certification, and career support.
This article explains how to get help and what information to include so your issue can be resolved quickly.
When to Contact Support
You should reach out to support if you need help with:
- Course access
- Login issues
- Locked lessons or technical problems
- Billing and payments
- Refund questions
- Updating payment information
- Course progress or completion
- Tracking your progress
- Completing requirements
- Certification or externships
- Eligibility questions
- Next steps after completing your course
How to Contact Support
The best way to contact support is through preppy.org:
- Submit a request through the Help Center or support form
- Use chat support if available on the site
These channels route your request to the correct team based on your issue.
What to Include in Your Request
To avoid delays, include:
- Your full name
- The email address used to enroll
- Your program name
- A clear description of your issue
If applicable, also include:
- Screenshots of errors
- Dates of purchase or activity
- Any relevant emails you’ve received
What Happens After You Contact Support
Once your request is submitted:
- Your issue will be routed to the appropriate team (access, billing, or program support)
- You’ll receive a response with next steps or a resolution
Response times may vary depending on request volume.
Key Takeaway
Preppy Support can help with access, billing, course progress, and externship questions. Contact them through preppy.org and include key details so your request can be resolved as quickly as possible.